SUCCESS STORY
Cleared for takeoff: Air Europa's shift to triggered notifications and digital wallets
Find out how Air Europa transformed its mobile passenger experience with Brevo Wallet and Web Push.
- +350,000 Wallet passes generated fo flight reservation
- 79% installation rate successfully outperforming the 70% market average
- +36,000 cards activated per month on average in 2026
About Air Europa
Air Europa is a leading international airline connecting passengers across the globe. Committed to customer service and innovation, the company continuously seeks to enhance the travel experience from booking to boarding. In a highly competitive aviation market, direct, personalized, and real-time communication with passengers is essential for building loyalty and streamlining operations.
The Challenge
Air Europa faced several communication challenges to improve the passenger journey
Air Europa needed a more effective way to reach passengers directly on their smartphones, covering both transactional updates and marketing promotions. The airline required a robust solution delivering timely, triggered notifications for reservations (Air Europa Reservas) and exclusive offers (Air Europa Ofertas), while scaling internationally, integrating with Oracle Responsys, and handling millions of time-sensitive notifications without disrupting live operations.
Brevo's all-in-one platform: powering Air Europa's digital wallet and targeted engagement
Digital wallet integration
Digital wallet integration
The airline implemented Brevo Wallet to provide passengers with easily accessible digital passes and exclusive offers, creating a frictionless mobile experience adopted by hundreds of thousands of international travelers.
