What customers say about Brevo
Read ratings from independent review sites, then see how teams use Brevo day to day. Every profile below is public, so you can check it yourself.
Rated by Brevo users on independent sites
2500+ reviews
3500+ reviews
3500+ reviews
In users' own words
Reviews are published as written on each platform, with the reviewer's name and a link to the original. Some TrustRadius reviews were translated into English by TrustRadius.
Reviews on G2
Hands down better that HubSpot!
“Year after year of cost increases drove us to look elsewhere. So glad we switched! I cannot recommend Brevo enough! Brevo helps us save money by being a very robust marketing platform at a reasonable price compared to other providers in the space. Brevo takes care of all of our email needs.”
Cort W.,
VP, Product & Risk
Excellent first experience with their support — Free account review
“I've been using Brevo since its Sendinblue days, mainly for email marketing and SMTP relay with our office printer [...] The transition to Brevo brought noticeable improvements. What stands out is their customer support - even as a free account user, I received personalized, non-canned responses to my queries. This prompt and considerate support, especially for minor issues like the SMTP key length for our printer, is commendable.”
Pat B.,
Sales and Marketing Director
Brevo’s Dynamic Segmentation and Email+SMS Automation Streamlined Our Recruiting Outreach
“What cuts down our administrative load most is the way its multi-channel sequencing unites email and SMS alerts inside the same workflow. Some entry-level candidates rarely check email, so layered SMS nudges for interview confirmations reduce no-shows significantly.”
Felix J.,
Stakeholder Co-ordination & HR Operations Manager · Small business · G2, October 2026
Brevo’s Volume-Based Pricing and Generous Free Plan Deliver Great Value
“Unlike Mailchimp or ActiveCampaign that charge based on the size of your contact list, Brevo charges based on the number of emails you send. This makes it exceptionally cost-effective for businesses with large databases of leads but moderate sending frequencies.”
Ankit M.,
Associate Program Manager / AVP - Search CRO · Mid-Market · G2, October 2026
Effortless Campaign Management with Brevo
“The platform is very user-friendly, even for our team that's not experienced with email marketing. It's really quick to go from start to finish when creating and sending out email campaigns, and I love how you can schedule them in advance, which makes planning a breeze.”
Tyler C.,
CTO · Small business · G2, September 2026
All-in-One Email + Marketing Platform with Solid Deliverability and GDPR-Friendly EU Hosting
“What I like best is having transactional email and marketing campaigns in the same platform — I don't juggle two tools or two contact lists. The free/low tiers are genuinely usable, so it scaled with me instead of forcing an upgrade early.”
Mathias B.,
Founder & President · Small business · G2, September 2026
Reviews on Capterra
Great Campaigns, But Learning Curve
“The automated email workflow builder in Brevo has been a game changer for my team; I can drag and drop triggers, set up personalized sequences, and instantly see real-time stats. It saved us hours each month, letting us focus on creative copy instead of manual tagging.”
Jessica P.,
Digital Marketing Manager, Consumer Goods · Capterra, 5/5
Automating Newsletter Sends After Campaign Launch
“I love how Brevo's automated email sequences let me set up a follow-up chain after every webinar, so I never miss a touchpoint; I just drop a trigger, pick a template, and the system sends the next email when attendees click a link, keeping engagement high without extra effort.”
Chris B.,
Senior Marketing Coordinator, Computer Software · Capterra, 5/5
Reliable, robust, and highly effective for transactional email delivery
“Brevo proved to be a robust and extremely reliable solution for the immediate delivery of critical system emails. The real-time transactional logs are exceptionally useful for monitoring the exact status of every dispatch (delivered, opened, bounced), which offers great peace of mind in production environments.”
Mauro E.,
System Engineer, Computer Software · Capterra, 5/5
Unbeatable volume-based pricing and stellar transactional reliability.
“We deploy Brevo across numerous client websites, and it has been an absolute game-changer. We initially brought clients on for its powerful transactional capabilities, but almost all of them have transitioned their newsletter marketing and automation sequences to Brevo as well.”
Samuel K.,
Creative and Technical Director, Marketing and Advertising · Capterra, 5/5
Reviews on GetApp
“The free tier allows a healthy amount of daily emails that I was able to use before I had any revenue/paying customers, and then as I have grown into getting more valuable leads I happily went into the paid plan because it was right when I needed it.”
Jaxon W.,
Co-Founder · Verified review on GetApp
“It feels like a platform that actually wants you to succeed rather than just one that wants to bill you for your contact list size.”
Amanda L.,
Head of Marketing · Verified review on GetApp
“Overall, Brevo offers a user-friendly experience with reliable support, making it a great option for small businesses looking for an efficient email marketing and communication platform without a complicated onboarding process.”
Marco D.,
Owner · Verified review on GetApp
“Another strong point is the all-in-one approach, combining email marketing, automations, and contact management in a single platform, which helps centralize communication.”
Kamila H.,
Co-founder · Verified review on GetApp
Reviews on TrustRadius
It's a good tool worth getting to know
“Brevo gives me many automation options, tracking capabilities, and excellent support when needed.”
Angelica Soler,
Marketing Director, Meditación En Ti (1-10 employees) · TrustRadius, 9/10
Great experience with Brevo. I recommend it even for those who aren't marketing experts.
“I would recommend it to anyone; even if you're not a marketing expert, you can use it.”
Angela Romero Gallego,
Marketing, RH GOURMET (1-10 employees) · TrustRadius
Brevo review
“It's very easy to use and has a lot of functions.”
Facundo Lopez,
Founder, Nova Growth Mkt (1-10 employees) · TrustRadius, 9/10
Easy to use and intuitive
“It's an app that consolidates all the options into a single dashboard, from contacts and campaigns to metrics. It's very easy to use and offers templates.”
Verified user,
Executive, Information Technology (1-10 employees) · TrustRadius, 9/10
BREVO
“I believe it has more positive features than negative ones, and for us, it has become a strategic partner.”
Verified user,
General Manager, Corporate (1-10 employees) · TrustRadius, 10/10
Reviews on Trustpilot
Several sales and marketing tools in one system
“We stumbled upon Brevo by accident as we were using a system just for sending marketing emails. We discovered quickly that Brevo offered multiple different digital sales and marketing tools to enhance both our manual branded client engagement tasks, but also offered automation tools to aid our day to day sales efforts. Brevo has allowed us to move away from three other, separate systems and we now use Brevo for all our outbound sales and marketing endeavours. This has saved us a lot of time and money and has increased our output. The system is easy to use and the support is excellent and prompt.”
Stephen Day,
Brevo user · Trustpilot
freaking amazing
“Freaking amazing. Super easy to set-up and a free tier enough for small business stuff, like billings etc.”
Leon Marquardt,
Trustpilot, October 2026
Brevo is looking great so far
“Brevo ticks all of our boxes and is much more generous to free users, which puts it in a good place for us to upgrade one day soon as our small business grows.”
Owen and Jan,
Small campsite business · Trustpilot, October 2026
“Brevo is the best value mailing list manager out there with some really good value free add ons.”
Nikki King,
Website designer · Trustpilot, August 2026
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Customer stories: what teams achieved with Brevo
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