NOTSHY Improves Their E-commerce Operation with Automation and Transactional Emails

A brand in constant evolution

In 2016, NOTSHY, a premium French ready-to-wear brand specializing in cashmere, switched to retail after initially focusing on wholesale activity. With the launch of their online shop and the opening of stores, the brand is constantly evolving to adapt to customer expectations. NOTSHY targets a mature female clientele, both French and European, looking for chic and comfortable silhouettes.

Marjorie Canet, e-commerce manager at NOTSHY, chose Brevo for the brand’s digital marketing activities. Canet explains the specific impact that marketing automation and transactional email have had on their various online shopping operations. The manager also describes how the platform supported NOTSHY’s strong growth and enabled them to successfully overcome challenges faced during the Covid-19 pandemic.

Finding the right marketing tool to adapt to their customers' needs

When Marjorie Canet joined NOTSHY in 2020, she started with a complete overhaul of the brand’s website, which had become obsolete and no longer met the needs of their customers.

At that time, their digital marketing tool did not allow them to manage their databases properly, so Canet began searching for a platform that could offer the team more flexibility, better quality contacts, and features that were aligned with their new business activities.

Having used Brevo in her previous work experiences, Canet knew that the simplicity and the easy implementation, as well as the online resources offered by Brevo, would help her team get started faster. “I had a very good impression of the platform, and it’s very accessible,” she adds. In addition, for the deployment of the new site, the brand collaborated with an online agency that had good knowledge of Brevo and a positive experience with the platform.

Brevo’s native Prestashop integration and the Premium plan’s marketing automation features reassured Canet in her decision, as did the helpful exchanges she had with the Brevo team. “The salesperson took the time to listen to me and offered me two plans related to my needs. He gave me time to reflect and analyze the offer, and accompanied me until the end of the selling process,” emphasizes Canet.

Leveraging data to align with the preferences of their clients

To ensure smooth functioning of the platform, and to see an immediate impact, Canet first looked at the integration between the platform and Prestashop, where the brand hosts its online store. “For me, having a first and last name just wasn’t good enough”, she specifies, “beyond the traditional data of basket and purchases over 30 days, we also back up the date of birth, the language preference, and the zip code”. The goal of the e-commerce team is to use this data to provide relevant offers aligned with the preferences of their customers.

Canet also focused on the migration of contact data. At the same time, her team, composed of an e-shop manager, a customer experience specialist, and a person in charge of the online stock, got trained on how to use the platform and sent out the first newsletter. Image-to-text proportions, content personalization of content, and metrics tracking are just some of the features they love about the platform. “With the tool, it is very easy to build skills, even for beginners. The tutorials and explanations provided online are particularly useful for this” says Canet.

Quickly after implementing the tool, the team also transferred all of their transactional emails, such as order confirmations, to the Brevo platform. “It’s easier to handle and customize in Brevo. We run tests to monitor how our customers react to different positions of the brand,” explains the manager.

The team has also implemented the first automation scenario to follow-up on abandoned carts, and Canet now plans to launch a new scenario every month. “I found support very easily with the help center and the videos. I love working on automation, it’s the best lever. It’s magical to use data to sell!”

As part of the Premium plan, NOTSHY also benefits from access to the online chat feature, SMS campaigns, Facebook ads, and retargeting campaigns. Canet indicates she is investigating the possibility of including these features to benefit even more from having all of her digital marketing activities centralized in one platform.

More efficient email campaigns and full reports to keep optimizing their strategy

Even though the brand has only recently implemented Brevo, Canet is already satisfied with the results. “It’s a very good platform for a business with a structure like ours. The pricing is attractive and aligned with our budget.” she specifies. In addition to saving time on setting up her campaigns, she particularly appreciates the click heat map that she did not have with her former supplier, allowing her to optimize her campaigns as well as raise awareness internally.

As NOTSHY prepares for the holiday season, during which the brand hopes to further accelerate its growth, Canet “wants to be ready regarding personalization and have several automation scenarios in place.” She already considers the brand content to be of better quality due to the agility of the platform and the possibilities offered by Brevo, such as font customization. As well, Brevo’s records of subscriber consent forms allow them to stay GDPR-compliant.

Additionally, campaign reports based on different contact lists also make a difference. Canet notes that the e-commerce channel is quite receptive to their digital marketing actions, which is information she did not have before. “Now I have the big picture I needed. I log into Brevo every day as I log into Google Analytics, to track my results,” she explains.

The manager also sees the value of a long-term partnership with Brevo. If the Premium plan she has chosen ever becomes insufficient to her given her evolving needs, Canet knows she can count on the support of a dedicated Customer Success Manager by switching to the Enterprise plan. In this case, the dedicated expert would provide further knowledge to the team to help them accelerate their growth even more. “Brevo doesn’t just meet my immediate needs as I’m aware they might change tomorrow. The most exceptional gain is the marketing automation that awaits us”, concludes Marjorie Canet.