CUSTOMER SUCCESS

At Brevo we're committed to your success

24/7 multichannel support

Phone, chat and email support, in six languages. One hour response time for Enterprise plans.

Dedicated Success Manager

Access personalized support, proactive problem-solving, and strategic guidance.

Guided onboarding

Get up and running in no time with tailored, in-house onboarding for Enterprise plans.

OUR CUSTOMERS TELL IT BETTER

Matt Lerner, CEO & Co-Founder of SYSTM, on Brevo's customer service

"I love the fact that if I'm on deadline and trying to get a campaign out the door, and have a problem, I can pick up the phone and talk to an actual human at Brevo. And it's not just canned support answers, they will look at the campaign and help me overcome the problem I'm having."

What other customers are saying

“I was looking for an email manager and liked that with Brevo you can talk to a real person if you need help. Brevo offers excellent customer support and the human touch makes all the difference.”