PAI Reaches and Communicates More Effectively with Their Audience Thanks to Brevo

Industry: Hospitality

100+ employees

Toronto, Canada

paitoronto.com

About Company

Chef Nuit Regular and her husband Jeff are celebrated for bringing the distinct flavour of Northern Thai cuisine to Toronto. After learning to cook in her mother’s kitchen, Chef Nuit decided to leave her nursing job in Thailand to pursue her passion for cooking. Since then, she has been regularly featured as one of the most influential chefs in Toronto. The couple’s restaurants include PAI, Kiin, Sabai Sabai, and Sukhothai. PAI has been recognized as one of the best Thai restaurants in the city for several years in a row.

The growing popularity of the restaurants across Toronto had secured a loyal customer base for the team at the PAI restaurant group. In light of the Covid-19 pandemic, the team had the pressing need to diversify their online channels to maintain communication with their existing customers. Additionally, the group launched an e-commerce vertical on the site in response to the crisis, so they needed to promote the services and products that clients could purchase online.

Marketing & Communications Manager, Bonita Mok, “...was looking for an email platform that looked good and was easy to use. It also needed to be fairly priced, so it was important to find one that charged us by emails sent, and not by contacts.”

The team’s initial interest was in sending monthly campaigns to their customers with updates, event announcements, new openings, and the latest news from the restaurants and the chef herself. The objective also involved having an organized database to segment users and send communications strategically.
While looking for an email platform that checked all their boxes, Bonita came across Brevo and felt compelled to try it out because of its user-friendly interface and the gallery of well-designed templates. The manager also appreciated that the templates were easy to customize according to their own branding.

Shortly after getting started with Brevo, the team began building and sending campaigns to their customers right away. “We have been using the platform to keep our clients updated regarding Covid guidelines and restrictions. For example, which locations are open or closed, or which areas of the restaurants we have reopened for customers,” explains Bonita.

In addition, the reporting capabilities of the platform were part of the reason why PAI selected Brevo as their email provider. “The reporting is great! The data is fun to see and all the information I need is there in the dashboard. Seeing the results is key for us since it can help us improve and adapt our communications. For example, I can analyze what worked in a campaign for one audience in particular, and use this to improve the next one for another subscriber list.”
By using Brevo, the team has also been able to manage their database more efficiently. After implementing the tool, they cleaned their existing email lists, a healthy practice to help them drive better results on their campaigns.

The team at PAI is very satisfied with the results they have been able to achieve so far with the platform. “Our experience with Brevo has been great so far. We are very happy to be able to reach our customers and maintain a close relationship with them, especially in light of the pandemic.”

Bonita also explains how having a tool to efficiently manage their lists has helped their marketing strategy. “Initially we were seeing an open rate of 25% percent on our campaigns. After cleaning our database, we now normally have a 30 to 40% open rate which is great engagement!”

The team at PAI is eager to continue exploring the platform and other features. The manager is particularly excited to discover updates on the drag-and-drop editor to keep creating beautiful email campaigns that keep customers engaged.

Take a virtual tour

See Brevo in action with this 5 minute interactive demo.

Marketing Platform

Sales Platform

Customer Data Platform

Loyalty Platform

Messaging API

Conversations Platform

PAI Reaches and Communicates More Effectively with Their Audience Thanks to Brevo

About Company

How they used Brevo for success

On the look for a solution to diversify their channels and maintain communication with customers

Enjoying a user-friendly interface and a gallery of well-designed templates

Reaping the benefits of a 40% open rate thanks to a clean database

Read more customer stories

Yumpingo increases survey click rates by 14% after upgrading to an Enterprise plan

Monette Counts on Brevo’s Efficient and Reliable Email Solution to Support Its Clients

Great British Chefs Increases Email Open Rates by 10% Using Dynamic Contact Segmentation

Take a virtual tour