Surface external tools directly on Contact, Company and Deal records, so you can take action without searching across tabs. Add an Action Link to open the relevant record in another system with its Brevo context, such as the record ID and type, passed automatically.
For example, open a contact in Zendesk to manage a support case, Shopify to process a refund, or a shipping and returns tool to check an order. Combine an Action Link with an OAuth app so the external tool can read associated Brevo objects or push updates back into Brevo.