How DiscoverCars.com turns customer communications into a global growth engine with Brevo
Discover how DiscoverCars.com transformed the complexity of reaching travelers across 164 countries into a coordinated, revenue-driving customer journey powered by Brevo.
- 99.5%+ deliverability on critical booking communications
- 38.8% peak open rate on segmented marketing campaigns
- 300K+ daily customer communications managed at scale
About DiscoverCars.com
DiscoverCars.com is a global car rental booking platform that helps travelers compare and book rental cars in destinations around the world. Operating across 164 countries, the company connects customers with local and international car rental providers while supporting them throughout the booking and travel experience.
For DiscoverCars.com, customer communication is an essential part of the product experience. Booking confirmations, pick-up instructions, payment information, policy updates, and promotional offers all need to reach travelers clearly and at the right moment. At the same time, the company needs to engage customers across multiple markets, languages, and channels without compromising speed, relevance, or reliability.
Restoring domain reputation and unlocking engagement
DiscoverCars.com was facing several challenges as its global activity continued to grow:
- Mission-critical communication at high volume: Booking-related information, including pick-up instructions, deposit policies, and payment updates, needed to reach travelers reliably. With more than 300,000 daily customer communications during high-volume periods, there was little room for delivery issues or delays.
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Global scale with local relevance: DiscoverCars.com needed to engage customers across 164 countries and multiple languages, including English, French, German, Spanish, Italian, Portuguese, and Polish. The challenge was to scale communication while keeping every message relevant to the customer’s market and journey.
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Connected customer moments across channels: DiscoverCars.com wanted to engage travelers beyond the inbox and communicate through different channels throughout the customer journey. This included sharing helpful information, responding to key booking moments, and presenting relevant offers such as additional insurance coverage when they were most useful.
As the number of customer interactions increased, DiscoverCars.com needed more than a conventional email service provider. It needed a customer engagement platform capable of combining reliable delivery, real-time data, automation, and multiple channels in one coordinated experience.
Join 600,000+ customers around the world who trust Brevo
Rebuilding reputation and discovering the perfect email formula
DiscoverCars.com partnered with Brevo to build a more connected customer engagement engine:
Enterprise-grade deliverability for critical messages
Brevo’s transactional email infrastructure supports the delivery of essential booking communications at scale. Messages such as airport pick-up instructions, payment policies, deposit information, and cross-border requirements can reach customers reliably, with deliverability above 99.5% across key operational communications.
By bringing Email, Push, transactional communication, and automation together in one all-in-one customer platform, Brevo helps DiscoverCars.com move from isolated messages to coordinated customer journeys that support both customer experience and growth.
Results achieved with Brevo
- 99.5%+
deliverability on critical booking communications
- 38.8%
peak open rate on segmented marketing campaigns
- 300K+
daily customer communications managed at scale
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