Question 1

Do I have to enter my credit card details to sign up?

Accepted Answer

No. We only need your email address and the name of your organization, and then you will be able to start creating campaigns.

Question 2

Do I need any prior knowledge or skills?

Accepted Answer

Not at all! Brevo is designed with simplicity in mind. Even if you're a complete beginner, you'll have all the tools you need to build stunning emails, create contact lists and set advanced preferences. If you ever need guidance, you can take a look at our many tutorials and resources, or contact our support team.

Question 3

Can I send transactional emails on my plan?

Accepted Answer

Yes! All Brevo plans give you access to transactional email features, including RESTful APIs, SMTP, outbound webhooks, unlimited log retention, and more. Brevo integrates with all major CMS and our API docs are complete with guides, SDKs, libraries and code recipes to help you get started.

Question 4

Are you committed to this plan?

Accepted Answer

You choose your commitment period when you sign up for a plan (monthly or yearly). There are no hidden fees with Brevo. Sign up for a plan or purchase credits as you need them, there are no additional fees.

Question 5

Why choose a pay-as-you-go plan?

Accepted Answer

A pay-as-you-go plan is ideal for businesses and organizations that don't send emails often, or that don’t have a large contact list. PAYG credits do not expire, so you can use them at your own pace. One email sent equals one credit deducted. You still get all of our great features and services, however they do not include phone support. It is still possible to easily buy more credits or shift to a monthly plan at anytime though.

Question 6

Can I try Brevo before purchasing a plan?

Accepted Answer

Absolutely! When you create an account, you will automatically have a Free plan to upload your contacts. Once we approve your account for sending, you can start sending up to 300 emails per day.

Question 7

What if I change my mind?

Accepted Answer

If you change your mind, you can cancel your plan at any time directly from your account. Your data will be stored if you wish to use our services again, or we can delete all of your records upon your request.

Question 8

How can I pay?

Accepted Answer

All payments are made by credit card, through our secure payment processor, Adyen, or by Paypal. If you subscribe to a monthly plan, the subscription period is 30 days and charges are processed at the beginning of each period. Email and SMS credits are charged at purchase. All statements are available within your account.

Question 9

What is a dedicated IP?

Accepted Answer

A dedicated IP plan allows you to send email campaigns using your domain name and your own signature. You create transparency with your customers and build a reputation based on your IP and your domain name.

Marketing

Sales Management

Brevo Data Platform

Loyalty

Transactional Messaging

Live Chat & Chatbot

Starter

Standard

Professional

Enterprise

Custom price

Join 500,000+ customers around the world who trust Brevo

Awarded for excellence

Loved by users everywhere

Frequently asked questions

Do I have to enter my credit card details to sign up?

Do I need any prior knowledge or skills?

Can I send transactional emails on my plan?

Are you committed to this plan?

Why choose a pay-as-you-go plan?

Can I try Brevo before purchasing a plan?

What if I change my mind?

How can I pay?

What is a dedicated IP?

Don’t see your question answered here?

Frequently asked questions

Do I have to enter my credit card details to sign up?

Do I need any prior knowledge or skills?

Can I send transactional emails on my plan?

Are you committed to this plan?

Why choose a pay-as-you-go plan?

Can I try Brevo before purchasing a plan?

What if I change my mind?

How can I pay?

What is a dedicated IP?

Free forever, no credit card needed

Starter

Standard

Professional

Enterprise

Custom price

Join 500,000+ customers around the world who trust Brevo

Awarded for excellence

Loved by users everywhere

Frequently asked questions

Do I have to enter my credit card details to sign up?

Do I need any prior knowledge or skills?

Can I send transactional emails on my plan?

Are you committed to this plan?

Why choose a pay-as-you-go plan?

Can I try Brevo before purchasing a plan?

What if I change my mind?

How can I pay?

What is a dedicated IP?

Don’t see your question answered here?

Frequently asked questions

Do I have to enter my credit card details to sign up?

Do I need any prior knowledge or skills?

Can I send transactional emails on my plan?

Are you committed to this plan?

Why choose a pay-as-you-go plan?

Can I try Brevo before purchasing a plan?

What if I change my mind?

How can I pay?

What is a dedicated IP?