A chatbot is a computer program designed to simulate and process human conversation through a chat interface. It's like a virtual assistant that can proactively start chats, answer user questions, create tickets, and automate other tasks without any human intervention.
Different types include rule-based chatbots and AI-powered chatbots. The choice of chatbot type depends on your specific business needs, target audience, and the complexity of the tasks you want to automate.
Overall, chatbots can provide 24/7 customer support, ensuring prompt responses to queries and issues. This improves the customer experience and creates personalized interactions.
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