Luxid Group

Luxid is a specialist agency helping ecommerce and DTC brands improve CRM performance through lifecycle strategy, automation, and high-quality email and SMS execution.

We turn your CRM into a reliable revenue engine for brands, by helping them transform their structure, strategy, and scalability. That means you can build and optimise journeys and flows that improve repeat purchases, increase customer lifetime value, and support long-term growth.

When CRM feels busy but underperforming. When customer journey flows fail to deliver consistent, measurable revenue. And when lifecycle strategies lack clarity. That’s when Luxid comes on board. We bring structure, direction, and measurable improvement to accounts that need to perform better.

We specialise in end-to-end CRM management, including:

CRM strategy and architecture
Automations and flows
Email design
Lifecycle marketing
Retention and LTV growth
Email and SMS within a CRM framework
Ongoing testing and optimisation

Our team works closely with your internal stakeholders, acting as an extension of your business rather than an external supplier. You get the benefit of a specialist CRM team, without the overhead of building one in-house.

"From campaign design to launch and optimization, they supported us at every stage. Not only are they wonderful people to work with, but they are also high performers and true experts in their field. Together we built numerous CRM automations and significantly scaled our lifecycle marketing efforts, resulting in more than doubling the growth of our channel year over year. Their strategic thinking, technical expertise, and hands-on support played a key role in helping us advance and strengthen our"

Anna Lazarenko

CRM Manager, EMEA at Crocs