What does the integration do?

Automatically sends notifications when ServiceNow tickets are updated.

Do I need technical expertise?

No, setup uses no-code tools like Zapier or n8n.

Which ServiceNow versions work?

Most modern ServiceNow instances with API access are compatible.

How long is the setup?

Less than 10 minutes with guided configuration.

Are there additional costs?

No extra charge from Brevo; integration platforms offer free tiers.

Yes, with GDPR/CCPA compliance and encrypted data transfer.

Can I customize notifications?

Yes, fully customizable templates and triggers for any ticket event.

ServiceNow

Partner with ServiceNow to transform your customer service by automatically notifying customers of ServiceNow ticket changes through Brevo's powerful messaging platform for improved satisfaction and efficiency.

Streamline Your Ticket Communications

Effortless Automated Updates

Send personalized emails or SMS automatically when ServiceNow tickets change status - no manual work needed, just intelligent automation that keeps customers informed.

Faster Response Times

Keep customers informed instantly with automated alerts, reducing wait times and improving satisfaction while freeing up your team for strategic work.

Simple, Secure Integration

Connect platforms in just a few clicks using Zapier or n8n - fully compliant with GDPR/CCPA and enterprise-grade security you can trust.

Enterprise ERP Communication Bridge

Transactional messages

Business Process-Triggered Communications

Automatically send branded communications through Brevo when specific business processes occur in Infor systems

Email marketing

Context-Enhanced Support

Provide customer service teams with comprehensive Infor data context during support conversations in Brevo

SMS marketing

Enterprise Data Unification

Create unified customer profiles by combining Infor's operational data with Brevo's engagement and marketing metrics

Marketing Platform

Cross-Channel Operational Messaging

Deploy timely operational notifications across email, SMS, and WhatsApp channels based on Infor system events

Transform Your Customer Experience

Deliver faster, more efficient support with automated updates that keep everyone informed.

ServiceNow

Streamline Your Ticket Communications

Three Steps to Automated Success

Set Up Your Brevo Account

Connect ServiceNow Easily

Launch Your Automation

Enterprise ERP Communication Bridge

Business Process-Triggered Communications

Context-Enhanced Support

Enterprise Data Unification

Cross-Channel Operational Messaging

What does the integration do?

Do I need technical expertise?

Which ServiceNow versions work?

How long is the setup?

Are there additional costs?

Is it secure?

Can I customize notifications?

Transform Your Customer Experience

Business Process-Triggered Communications

Context-Enhanced Support

Enterprise Data Unification

Cross-Channel Operational Messaging

What does the integration do?

Do I need technical expertise?

Which ServiceNow versions work?

How long is the setup?

Are there additional costs?

Is it secure?

Can I customize notifications?

Transform Your Customer Experience